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Core Return Policy
A core is the worn part that you are replacing. It has value as a rebuildable part, and we require that you send that part to us when you replace it. To ensure that the worn part is returned to us, we charge a deposit fee on all parts that we send out. That fee is the core charge, and is refunded when we recieve the old part back.
Returning The Core
Place the old core in the same box that the replacement part came in and attach the supplied address label. Do not cut or modify the sticker. You may send it back to us via UPS or Fedex. You are responsible for return shipping costs
The refund of the core charge will be issued to the credit card on which it was originally charged within two weeks of our receiving the core in good condition.
Issuing Core Refunds
For a core charge to be refunded, the core must arrive in good condition. The entire core must be returned, it must not have been disassembled, and it must not be bent, broken, or damaged from an accident. Core charge refunds are not given is when the part is visibly damaged or stripped.
A core must be received within 90 days of ship date for full credit. Cores received after 90 days may be refunded at current market rates at our discretion.
Core refunds are issued on a weekly basis to the same account from which the deposit was originally drawn. Please allow sufficient time for a returned core to reach us and be inspected before calling to check upon your refund. Typically, this can take 2 weeks from when you ship the core back to us
You can check the date that we received your core by tracking your shipment through UPS or Fedex.
The following reasons are cause for the core credit not being issued:
Rack and Pinion
- Bent Tie Rod Ends
- Broken Mountings
- Damaged Pinion Splines
- Damaged Steel Lines
- Damaged Port Threads
- Damaged Housing
- Cut Solenoid Wires or Broken Solenoids. Do Not Cut the Wire!
Steering Gear Box
- Broken or Stripped Mountings
- Damaged Input Shaft Splines
- Damaged Port Threads
- Damaged Housing
- Damaged or Stripped Pitman Shaft.
- Cut Solenoid Wires or Broken Solenoids
Power Steering Pumps
Broken or Stripped Mountings
Damaged Port Threads
Broken or Damaged Reservoir Housing
Bent or Broken Return Tubes
Scored or Stripped Pulley Shafts
Warranty
Speedy Rack and Axle provides a worry free warranty on our parts that covers you completely.
Our parts are fully warranted for 3 years, and we pay for shipping of the replacement and the return of the core. We provide this warranty to ensure your satisfaction and trust. Our business has been built on over 20 years of service and customer satisfaction.
We will replace the part right away, and pay for shipping both ways.
We handle all warranty claims ourself. We make the parts that we sell, and we stand behind our work. Our business has prospered over 20 years through quality remanufactured auto parts. It is through quality workmanship and parts that we can extend such a long warranty.
Call Toll Free: 800 487 7225 or 800 599 2953 for more information
Warranty Claims
If you believe you have a defective or wrong part, contact us via
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or phone. Details are on our contact page. We'll require the original purchase date to verify the claim. We will arrange for you to get a replacement part shipped to you. There is a deposit required on warranty claims to ensure that we get the core back, and that the part is not damaged through negligence or accident. Once the core arrives back to us and is inspected, a full refund will be issued.
Please be sure to include contact numbers and email addresses because our representative will contact you to arrange replacement and shipping.
Payment
We accept payment using all major credit cards. Payment in full is expected at time of order.
If you cannot provide a credit card account, we are able to accept payment by check or money order. Orders will not ship until payment is received, and in the case of non-local checks, may require 3 business days for the check to clear after deposit. Money orders will be shipped immediately, as will certified check and local check.
Returns
We accept returns on all unused and uninstalled parts. Returns are subject to a restocking fee of15%, and the original shipping charges will be deducted from the refund amount.
Defective and wrong parts are replaced as a matter of policy. Parts returned as defective without following our defect replacement process will be treated as a return. Please see the Warranty page for return of defectives.
All refunds are processed within two weeks.
Privacy & Terms
Speedy Rack and Axle is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party. We will not use the information we collect to bother you with special offers unless you've specifically subscribed to our mailing or email list.
Speedy Rack and Axle does not sell, trade or rent your personal information to others.
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Contact Info
Call for availability or to order.
516 483 5002
or Toll Free!
800 487 RACK
800 599 AXLE
96 Hempstead Tpke.
West Hempstead, NY
11552
or email us: rav@speedyrack.com